Release Notes: January 22, 2025

Note: We may roll out certain changes iteratively through our customer base. As a result, you may experience a few days’ delay (no more than one week) before you see new functionality in your Production environment.

Upcoming Changes

ADMIN HELP DESK

Migration of Admin Help Desk Service Portal

On January 24 we will begin migrating the Admin Help Desk Service Portal to a new platform. This upgrade introduces several new features to better serve you, including AI capabilities for faster triage and ticket routing. The Help Desk Service Portal will still be accessible from inside the Emburse Enterprise app and the Emburse Enterprise Help Center, but with a new, streamlined ticket process and enhanced features to simplify your support experience.

Migration of all open cases will occur from Jan. 24 at 7pm EST to Jan. 27, while closed cases will be migrated from Jan. 27–31. All case history—including attachments—will be preserved, and all authorized support contacts will be transitioned to the new system.

For complete details on what to expect and answers to frequently asked questions, click here.

EMBURSE ANALYTICS

Emburse Connect for Analytics Snowflake Client Driver Deprecation

For Chrome River customers who extract data directly out of the Emburse Data Warehouse into their own reporting environments, our data warehouse vendor, Snowflake, will be deprecating older clients for connecting to the warehouse in February 2025.

Based on the Snowflake Support policy, any client driver version lower than those listed below will no longer be supported beginning February 1, 2025.

  • Snowflake SnowSQL 1.2.24
  • Snowflake Python Connector 3.0.0
  • Snowflake JDBC Driver 3.13.27
  • Snowflake ODBC Driver 2.25.7
  • Snowflake Node.JS Driver 1.6.18
  • Snowflake Go Driver 1.6.17
  • Snowflake .NET Driver 2.0.20
  • Snowflake SQLAlchemy Driver 1.4.5
  • Snowflake PHP PDO 1.2.6
  • Snowflake Kafka 1.6.9
  • Snowflake Spark 2.11.1

We recommend all customers upgrade to the latest version of the relevant Snowflake driver to take advantage of important fixes and enhancements to security, performance, and other functions. Snowflake will not be able to assist with any issues related to versions that are no longer supported.

To check the driver version in use, you may now view the driver version information on the Query History tab under the Client Info column. Further details can be found on the Snowflake Client Version & Support Policy page.

Enhancement

USER INTERFACE

Chrome River Is Now Emburse Enterprise

As part of our brand unification, Emburse Chrome River became Emburse Enterprise on January 17, 2025. Chrome River EXPENSE is now Emburse Expense Enterprise, Chrome River INVOICE is now Emburse Invoice Enterprise, and Chrome River PURCHASE ORDER is now Emburse PO. Additionally, the Emburse Chrome River Mobile App is now Emburse Enterprise Mobile.

Product logos, login screens, colors, and the Help Center now reflect the updated Emburse brand but retain all the functionality and features you know and trust. Note that images in the Help Center will be updated as branding changes are introduced to the user interface in 2025.

The new product name reflects our company's broader vision to empower organizations worldwide with innovative tools that transform how they manage expenses, travel, accounts payable, payments, and real-time data and analytics. For complete details, click here.

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