Download Chrome River TLS Certificates

Your organization may periodically need to update the Chrome River TLS certificates associated with system integrations like SAP Connector. These may be downloaded from any web browser by accessing the URL you use to log in to Chrome River.

There are three types of certificates that must be updated for each Chrome River environment used by your organization. 

• Chromeriver.com Certificate
• Root Certificate
• RSA/Intermediate Certificate

To download the TLS certificates for your organization's Production environment, just open a web browser to the URL you use to log in to Chrome River. Then follow the instructions for your browser, below, to download all three certificate types.

If your organization uses a QA or UAT environment, you will also need to open a web browser to the URL you use to log in to that environment and repeat the steps to download all three certificate types. See Understanding Instances and Environments for help finding this URL.

Google Chrome

1. On the Chrome River login page, click the Site Information button in the address bar. 

2. Click Connection Is Secure.

3. Click Certificate Is Valid.

4. In the Certificate Viewer, click the Details tab.

5. You will need to export a certificate for each of the three levels of the Certificate Hierarchy individually:

• Root
• RSA
• Chromeriver.com

Select a level of the hierarchy and click Export at the bottom of the screen. Repeat for each of the other two certificates.

If your organization uses a QA or UAT environment, open a web browser to the URL you use to log in to that environment and repeat the steps above.

Firefox

1. On the Chrome River login page, click the Lock button in the address bar. 

2. Click Connection Secure.

3. Click More Information.

4. In the pop-up window, click View Certificate.

5. The certificates will open in a new browser tab. Across the top are tabs for each of the three types of certificates you will need to download:

• Chromeriver.com
• RSA
• Root

Select a tab, scroll down to the Miscellaneous section and, next to Download, click PEM (cert).

Repeat this step for each of the other two certificates.

If your organization uses a QA or UAT environment, open a web browser to the URL you use to log in to that environment and repeat the steps above.

Safari

1. On the Chrome River login page, click the Lock button in the address bar. 

2. In the pop-up window, click Show Certificate.

4. You will need to export a certificate for each of the three levels of the Certificate Hierarchy individually:

• Root
• RSA
• Chromeriver.com

Select a level of the hierarchy, click on the certificate icon and drag it to your desktop to download it. Repeat for each of the other two certificates.

If your organization uses a QA or UAT environment, open a web browser to the URL you use to log in to that environment and repeat the steps above.