Cancel or Delete an Invoice via the Invoice Management Dashboard

There are two ways to remove an invoice from the approval process:

• Cancel: Stops an invoice from routing through the approval process without removing it from the system entirely. The invoice is still visible on the Invoice Management Dashboard, via the Canceled Invoices Standard ANALYTICS Report, and as results in duplicate checking. Canceling is available for invoices of any status except Draft.
• Delete: Removes an invoice from Chrome River completely. The only way to see any of its details is to run the Deleted Invoices Standard ANALYTICS report. Deleting is available for invoices of any status except Paid or Exported.

Cancel an Invoice

1. Select the desired invoice in Invoice Management and click CANCEL.

2. On the pop-up screen, you will be asked to select from a list of cancellation reasons. For details on how to set your company's list of cancellation reasons, see Configure Invoice Cancellation Codes in the Invoice Management Dashboard help article.

Delete an Invoice

Select the desired invoice in Invoice Management, click DELETE, then click DELETE again to confirm.