Get Started with American Express® Virtual Card Issuance in Emburse Enterprise

How to Use American Express® Virtual Cards

Emburse Enterprise enrollment is required, and fees apply for Emburse. No additional fees apply for the Virtual Card feature.

An administrator may issue you an American Express® Virtual Card through the On-Demand Card Issuance interface, or you may request one via Emburse Enterprise Pre-Approval or via the Card Request feature, depending on your organization’s configuration.

All transactions made with an American Express Virtual Card will automatically appear in the Cards section of your eWallet, making it easy to add them to an expense report. This helps eliminate the need for you to request reimbursement or a cash advance and manually enter the resulting expenses.

eWallet with lefthand menu showing Cards section and programs listed below plus various virtual cards displayed on the right

If your administrator applies a budget to a Virtual Card, each purchase reduces the available limit. A transaction will be declined if the amount exceeds either the budget assigned to the Card or the available credit on the account. If your organization uses merchant restrictions, the Card may only be used for transactions made with the approved merchants (e.g., Microsoft).

Virtual Cards will automatically expire on the specified expiration date, even if the entire budget assigned to the Card has not been spent. To access additional funds or extend usage, you will need to request a new Virtual Card from your administrator.

American Express Virtual Card User Requirements

If your organization has enrolled in Card Issuance and you do not yet have a Cardholder profile with American Express, you will be required to provide the following information when you request or are issued a Card:

  • Address
  • Phone Number
  • Date of Birth
Delegates will not be able to create Card requests for users who have not provided this information.

If you are requesting the Card yourself via a pre-approval or Card request, this information will be captured during that process.

If an admin has issued you a Card on demand, you will receive an email requesting the necessary information.

1. When you access the link in the email, you will be taken to the Personal Settings tab of the User-Account Settings screen in Emburse Enterprise.

2. In the banner at the top, select Add Info.

Personal Settings screen with banner at the top containing an Add Info button

3. On the Add Personal Information screen, you must enter the required information listed above in order to receive a Virtual Card.

Add Personal Info screen with sapce for details like address and phone number

4. A banner will indicate that the information has been submitted and a Card issued. You may select View Card to be taken to the Card details in the eWallet.

Sucessful submission banner with highlight around View Card button

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