Support Approved Contacts List

Users must be on your organization’s Approved Contacts list to create a ticket with Emburse Enterprise Support.

If users are not on the Approved Contacts list, the help center does not display the option to create a Support ticket. To change who can contact Support, an approved contact can add or remove contacts from the list.

Add or Remove an Approved Contact

Approved contacts can use the help center request form to add or remove users from the Approved Contacts list.

1. Sign in to the Emburse Enterprise Help Center.

2. Select Submit a Request.

3. From the product or service dropdown, select Add/Remove Approved Contacts.

4. From Add or Remove Contact, select one of the following options:

  • Add Contact
  • Remove Contact

5. In Contact Name, enter the name of the contact to add or remove.

6. In Contact Email, enter the email address of the contact to add or remove.

7. Select Submit.

The contact is added to or removed from the Approved Contacts list within one minute.

If your organization already has more than seven approved contacts, the request routes to an agent instead of processing automatically. Support will work with your organization to determine whether the number of approved contacts needs to be adjusted.

Edit an Approved Contact

To update details for an existing approved contact, submit a Support ticket. Include the contact’s current information and the information that needs to be changed.

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