Migration Guide: Transition from CR Snap and Chrome River Apps to Emburse Enterprise Mobile App

Emburse Enterprise will soon retire the legacy CR Snap and Chrome River apps, which have been replaced by the Emburse Enterprise mobile app. This unified mobile experience for Enterprise customers consolidates and modernizes the capabilities of CR Snap and the Chrome River app, delivering a secure, intuitive, and feature-rich mobile experience.

Why Is Migration Necessary?

Enhanced Security and Compliance: The Emburse Enterprise app is built on a modern security framework and best practices. Migrating ensures your organization benefits from the latest compliance standards, advanced authentication options (like biometric login), and stronger safeguards to protect sensitive financial data.
Seamless Continuity of Service: The current CR Snap and Chrome River apps will be retired as Emburse transitions to a unified mobile experience. To avoid disruptions in mobile expense management, approvals, and workflows, customers must adopt the new Emburse Enterprise app before this date. Migrating early guarantees uninterrupted access and gives teams time to transition smoothly.
Future-Proofed User Experience: The Emburse Enterprise app is designed with an intuitive interface, AI-powered expense automation, and expanded features—including smarter receipt capture, end-to-end expense workflows, personalized homescreen actions, and support for future enhancements. By migrating, you ensure your employees get a faster, more reliable, and streamlined mobile experience that aligns with Emburse’s long-term roadmap.

Feature Parity and Enhancements

Functionality	CR Snap	Chrome River	Emburse Enterprise
Receipt capture in three taps	✔	✔	✔ (+ enhanced, AI-powered OCR)
Expense report submission	✖	✔	✔
Expense, pre-approval, invoice, and purchase order approval	✖	✔	✔
Offline support	Partial	Partial	✔ (cached session, encrypted storage)
Delegate access	✖	✔	Coming in early Q4
Corporate card transactions	Real-Time Notifications	✔	Real-Time Notifications Add to Expense Report
MDM/Intune support	✖	Limited	Coming in early Q4
SSO & MFA (via enterprise SSO)	✖	✔	✔
New features (AI OCR, itinerary management)	✖	✖	✔ (ongoing)

Pre-Migration Checklist for IT & Admins

Your organization should complete the following steps before migration.

If applicable, complete an internal IT security assessment of the Emburse Enterprise app.
If your organization has a corporate app store, confirm IT policies for publishing mobile apps from the App Store and/or Play Store.
Confirm minimum OS requirements: iOS 17+ / Android 11+.
Verify SSO settings (identical to those of Emburse Enterprise online; no reconfiguration is needed).
If applicable, confirm MDM/Intune integration readiness (available for managed devices in October 2025; personal devices will be available later).
Plan your internal communications and user training rollout.

Configuration Steps

No configuration is required for this transition.

All existing SSO, roles, and permissions automatically extend to the Emburse Enterprise app.
Admins do not need to set up new policies.
Customers who require MDM distribution via Intune can enable this feature once it is released in early Q4.

Data Migration Procedure

No data migration is needed for this transition.

All receipts, reports, and workflows are stored centrally in Emburse Enterprise.
End users will see their existing data immediately after logging in to the new app.
No historical data is lost; there is no export/import step.

End-User Change Management

Communicate the migration timeline in advance.
- Emburse Enterprise admins will have received an email notifying them of the legacy app retirement date for their organization.
Provide step-by-step instructions:
- Download the "Emburse Enterprise" app from App Store or Play Store.
- Log in with the same credentials used for Emburse Enterprise online.
- Delete CR Snap/Chrome River app.
Share adoption resources.
Reinforce new benefits: fast and accurate AI-powered receipt capture, modernized interface, one app for all expense tasks.

Troubleshooting FAQ

Why can’t users log in to the Emburse Enterprise app?

If your users do not have company-provided mobile devices and your organization does not allow users to log in via SSO on their personal devices, they will not be able to use the Emburse Enterprise app.

If users are reporting that they cannot log in to your organization’s SSO on their personal devices, consider contacting your IT department to discuss changing your SSO setup to allow your users to access the Emburse Enterprise app on their personal devices.

Additionally, your users may not be able to log in to the Emburse Enterprise app if your mobile SSO configuration is not properly set up. If users are getting an error message in the Emburse Enterprise app indicating that SSO configuration issues are preventing login, please contact Emburse Enterprise Support.

Can I create expenses with credit card transactions in the app?

Yes, the Emburse Enterprise app allows you to add credit card transactions to an expense report. You can also get real-time notifications for credit card transactions. In early Q4 we will be adding the ability to view credit card transactions in the app's Wallet section; currently, only the Receipt Gallery is visible.

Why are some of my offline receipts missing?

Receipts remain cached until upload. Ensure your device meets encryption requirements.

Which operating systems can download the Emburse Enterprise app?

iOS: OS Version 17.0 or higher
Android: OS Version 11.0 or higher

If your device is running an older version of iOS or Android, you will not be able to download the app from the App Store or Google Play. Either update your device’s operating system (if supported) or use a device that meets the minimum requirements.

Post-Go-Live Support

Ongoing app enhancements are documented in Emburse Enterprise Release Notes.

Emburse Enterprise app support articles, including an Overview & FAQ, are available via the Enterprise Mobile Help Center.