Emburse Enterprise Mobile App FAQ

Emburse Enterprise users may use the Emburse Enterprise mobile app to effortlessly create and manage expenses. Users simply take a photo of each receipt with their smartphones and, with just a few taps, upload them to Emburse Enterprise to have expenses automatically created and categorized. Receipts are then accessible at any time, on any device. Emburse Expense Enterprise users may also access all features of expense creation and approval via the app.

To get started, users may navigate to the Apple App Store or Google Play Store and search for “Emburse Enterprise Mobile.” Complete details on installing and using the app may be found in Download and Log In to Emburse Enterprise Mobile.

Who is the Emburse Enterprise Mobile app available to?

Emburse Enterprise Mobile is available to Emburse Enterprise customers everywhere via the Apple App Store and Google Play Store.

Is the Emburse Enterprise mobile app available in additional languages?

Yes. Emburse Enterprise Mobile will default to the language of your iOS or Android device as long as the language is supported by Emburse Enterprise. Otherwise, the app will default to American English.

Can users at my organization use both the Emburse Enterprise mobile app and the Chrome River SNAP app at the same time?

Yes. Now that Emburse Enterprise Mobile is available, users at your organization can use either Emburse Enterprise Mobile or the Chrome River SNAP app. 

We recommend that you have any new employees download the Emburse Enterprise mobile app once they are set up in Emburse Enterprise and that you encourage all existing users to start using the Emburse Enterprise mobile app instead of the Chrome River SNAP app, but it is not necessary for all users to switch over simultaneously.

Why should my organization transition from the Chrome River SNAP app to the Emburse Enterprise mobile app?

The Emburse Enterprise Mobile app has all the same features, plus more accurate results because, unlike CR SNAP, it uses Emburse Enterprise's new AI-powered OCR (Optical Character Recognition) transcription platform. 

Here are all the features currently available:

• AI Receipt Capture: Extracts expense details automatically with industry-leading accuracy.
• Receipt Border Cropping: Detect receipt borders and instantly crop for speedy processing.
• More Upload Options: Capture multi-page receipts and even upload PDFs from your mobile device.
• Cloud Wallet: Track and manage your receipts on any device. 
• Expense Reports: End-to-end expense and pre-approval.
• Digital Archiving: Digitize receipts in compliance with country-specific requirements. 
• Multilingual Interface: Available in 35 languages, with AI receipt-capture support for all regions. 
• Approvals: Full approval flows for expense, pre-approval, invoice, and PO.

Can delegates create expenses for others in the Emburse Enterprise mobile app?

Although users may manage delegates through the Account Settings, at this time it is not possible to work as a delegate in the Emburse Enterprise mobile app. We expect this functionality to become available in Q4 of 2025.

Will the Chrome River SNAP app or the Chrome River mobile app go away?

Yes. Both the Chrome River SNAP app and the Chrome River mobile app will sunset in Q1 of 2026. Customers should ensure that all users transition to the Emburse Enterprise mobile app before then to continue using Enterprise seamlessly on mobile devices. Customers who have not yet deployed the Emburse Enterprise mobile app are encouraged to do so as soon as possible to provide a smooth transition for users.

How much does the Emburse Enterprise mobile app cost?

The Emburse Enterprise Mobile app is included in your Emburse Enterprise subscription. There is no additional charge for the app.

Why can’t users at my organization log in to the Emburse Enterprise mobile app?

If your users do not have company-provided mobile devices and your organization does not allow users to log in via SSO on their personal devices, they will not be able to use the Emburse Enterprise mobile app. 

If users are reporting that they cannot log in to your organization’s SSO on their personal devices, consider contacting your IT department to discuss changing your SSO setup to allow your users to access the Emburse Enterprise mobile app on their personal devices.

Additionally, your users may not be able to log in to the Emburse Enterprise mobile app if your mobile SSO configuration is not properly set up. If users are getting an error message in the Emburse Enterprise mobile app indicating that SSO configuration issues are preventing login, please contact the Emburse Enterprise Support for support.